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deleted folder

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sheila makler

I deleted a file folder called Sophia Ramirez Reyes.  It is not in my trash. Can you help me to restore it?  thank you.  

I would love if you would have an option for when people accidentally delete a folder that says, "are you sure you want to delete this" and the prompt stays  until someone responds with yes or no.  The 5 seconds to restore are not adequate for me to even recognize that I have deleted the item. thank you for any assistance. 

Sheila Makler

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  • AJ

    Hi Sheila,

    Welcome to the Box Community! I'm happy to help.

    If you still can't find your files, then one of the following might be true:

    • Was the folder a shared folder in which you collaborated with others? In this case you’ll need to contact the folder owner and ask to be reinvited.

      • This person will need to re-invite you to the folder using the email address associated with your Box Account.

    • The files in question have been already emptied from the trash.

    I have forwarded this request to Product for review - we always value user feedback and hopefully, this will be included in the next Box update. You can also utilize Box Pulse <https://pulse.box.com/forums/909778-help-shape-the-future-of-box> -- our product feedback tool powered by UserVoice.

    Best,

     

     

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