deleted folder

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  • AJ

    Hi Sheila,

    Welcome to the Box Community! I'm happy to help.

    If you still can't find your files, then one of the following might be true:

    • Was the folder a shared folder in which you collaborated with others? In this case you’ll need to contact the folder owner and ask to be reinvited.

      • This person will need to re-invite you to the folder using the email address associated with your Box Account.

    • The files in question have been already emptied from the trash.

    I have forwarded this request to Product for review - we always value user feedback and hopefully, this will be included in the next Box update. You can also utilize Box Pulse <https://pulse.box.com/forums/909778-help-shape-the-future-of-box> -- our product feedback tool powered by UserVoice.

    Best,

     

     

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