Box Status

iPhone frozen syncing for 3 days

Answered
Follow
New post
Félix García

I am using the Box widget in an iPhone SE last firmware and seems frozen as it is "Synching" for 3 days now.

It is stuck in a video while there are many pictures waiting for it to synch.

Is there any way to skip it, cancel or whatever other solution to receive my pictures?

I need the pictures urgently and I cannot have access to them in any way now. 

0

Comments

2 comments

Date Votes
  • France

    Hi Felix, 

    Welcome to the Box Community, I'm happy to help!

    Have you tried to connect to a different WIFI/ network to see if that can improve the sync process?

    If that doesn't work, can you try quitting the Box app from you iPhone SE and then start the sync your files again.

    Should the issue persists, I highly recommend reaching out to your internal helpdesk or IT team for further assistance on looking into this.

    It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

    Best Regards, 

    0
    Comment actions Permalink
  • Félix García

    Yes, all tried and nothing worked.

    Thanks

    0
    Comment actions Permalink

Please sign in to leave a comment.