Online folders not syncing with local folders

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  • AJ

    Hi Jason,

    Welcome to the Box Community! I'm happy to help.

    Please have the user so through these steps to further troubleshoot the issue.
    • quit and restart sync
    • log out and back in
    • unmark/remark folders
    • retry all' on error pop up
    • uninstall/reinstall potentially

    Does everyone have their Box Sync updated to the latest version?

    Uninstall/reinstall Box Sync

    Follow the link below:
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