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"Open in Desktop" button greyed out when trying to open document in Box Online

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CompuCraft Admin

Almost every single employee is currently experiencing a greyed out "open in desktop" button.

This issue is happening a lot more frequently and is becoming very inconvenient. Box Edit is already running. Attempting to re-open it does not work. Uninstalling and reinstalling Box Tools does not work either. These methods used to resolve this issue, but they are no longer working. 

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email Inbox for updates. 

    Thanks!

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