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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    It looks like the file was shared privately. You may check this with the owner and provide the article below: 

    With Shared Links, there are three default access levels that you can choose:

    • People with the Link: Anyone that has the URL can access the file.
    • People in my Company: Any Box User with your company email domain and that is logged into their account can access.
    • People in this Folder: Any Box User collaborated on the folder you are sharing or the folder that contains the file you are sharing can access.

    Please see this article:


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