Link does not work

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Sonja Arndt-Johnson

I have been provided a link multiple times by the creator and when I click on it, I keep getting an error message saying I do not have access. The file has also been shared with me and it does not appear on viable files. 

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    It looks like the file was shared privately. You may check this with the owner and provide the article below: 

    With Shared Links, there are three default access levels that you can choose:

    • People with the Link: Anyone that has the URL can access the file.
    • People in my Company: Any Box User with your company email domain and that is logged into their account can access.
    • People in this Folder: Any Box User collaborated on the folder you are sharing or the folder that contains the file you are sharing can access.

    Please see this article: https://support.box.com/hc/en-us/articles/360043692854-Unable-to-Create-Shared-Link-with-Certain-Access-Level

    Thanks!

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