How to reclaim deleted storage space?

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Box User

• January 31, 2023 21:54

Hello,

I emptied my Box storage and deleted the bin storage as well, but it still shows several memory GBs are still in use. I have no idea why it is showing like that.

How can I reclaim the storage space?

-Thanks

Sarun

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  AJ

  • January 31, 2023 22:49

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

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  Box User

  • January 31, 2023 23:18

  Hi AJ,

  Thanks for the quick response; the memory usage is now showing correctly. I hope this issue won't happen in the future.

  -Thanks

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