Can't add a previously used email account (closed account) to a new box account

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Jose Morey

• February 01, 2023 08:12

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

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  Aira

  • February 01, 2023 23:21

  Hi there, 

  Welcome to the Box Community!

  This issue should be best addressed by our Product Support. I have created a ticket for you, kindly reply to that ticket and provide the email address that you want to add. 

  Thanks!

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