Incorrect folder size (file count) and total storage usage number...

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N B

• February 02, 2023 23:38

Folder size (file count) is incorrect and the total storage usage is incorrect as well.  It is actually reporting less than what I think should be taking up.

 

Can this be corrected?

 

Thanks.

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  Aira

  • February 05, 2023 23:20

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

   

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  N B

  • February 08, 2023 17:28

  The total storage usage was corrected for a few days, but now it's off again.  This time it's reporting a few more GB than it's actually taking up.  And I have not uploaded anything since I reported the problem a week ago.

  Is there a way that we can initiate a storage usage re-count from the user end?

  Thanks.

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  Rina Kawano

  • September 26, 2023 23:44

  I'm having the same problem and have seen this happen a couple other times in the past. Is there a way to fix this?

  Thanks.

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  Mike Gantt

  • March 01, 2024 19:05

  I appreciate that you allow folders and that it is easy to create folders as well as to move files into and out of them. However, the count of files given for a folder are incorrect. How could you fail at such an easy task?

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