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Why are files unavailable in Box Drive

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Steve Bradley

I think we have a very simple setup. We have two people sharing files. One is the owner the other a co-owner. I am running Box Drive 2.30.88 on a Mac mini and I can also log into Box using Safari to see the files are there are more files in web box than box drive. My co-owner is using a MacBook Pro also using Box Drive 2.30.88 and can see the reverse of me. ie my work is not now shared through Box Drive with her and vice versa. Both system claim to be synced but they are obviously not. Any clues

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5 comments

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  • Rona

    Hi Steve, 

    Happy Friday and welcome to Box Community! 

    Allow me to open a new case for this particular issue and someone from Box Product Support team will email you directly. Please keep an eye to your email and rest assured that someone will be in touch. 

    Thanks for posting! 

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  • Jason Shumake
    • Edited

    I would just like to echo that my colleague and I are having the same issue, also with Box Drive 2.30.88 running on the latest MacOS. Our respective Box Drive folders show a status of green check marks on our local drives, but we just noticed today that the same files in the Cloud have not been updated since Jan. 30, 2023. Any updates on this issue?

    I want to add that we have both tried quitting and restarting Box Drive and our computers, but this had no effect.

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  • Steve Bradley

    Jason. Our fix was to logout and login again. Have no idea what this does but it corrected our situation. Hope this helps

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  • Jason Shumake

    Thank you, Steve. That worked for us, too--a bit of a headache but this is effectively a "hard reset" in that it completely removes all the local copies of files, which then have to be downloaded again from the Box server. Hope this is not something we have to do routinely....

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  • Steve Bradley

    Jason. You must have a different setting somewhere because we do not routinely have identical copies on our machines as are in Box. If we work on a document then it is downloaded to work on but then save back to the Box Cloud so we keep very few documents on our machines. So our machines just reindexed. Anyway glad you are working as are we. 

    We have used Box for quite a while now and I think we have had this happen 2 or 3 times but I forget how we corrected it!!

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