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2 Factor Authentication

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Alexandra Pontefract

I am unable to set up 2-factor authentication on my account. The QR code sits as "loading" and the app tells me that my phone number and email address are invalid. Any help would be appreciated, thanks!

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5 comments

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  • AJ

    Hi Alexandra,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best,

     

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  • Mike Caroleo

    It would have been great if you had posted a solution to this problem, for those of us that are also experiencing it.

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  • Mike Caroleo
    • Edited

    Is there a way that I can create a ticket for myself? I no longer see any way to contact Box support via chat or phone and I also don't see a way to open up a new ticket. I have the same problem as Alexandra.

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  • Alexandra Pontefract

    Hey Mike, so product support wanted me to make a video recording the error occurring, and I just did not have time for that. I cancelled my account, and created a new one with a different email address, and it worked just fine. Eventually I'll go back to the original address, but it takes time for that account to really go away as far I as I understand. I'm not saying that my solution was ideal, just that I was time constrained, and I did the fastest thing I could think of since no immediate help was forthcoming.

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  • Mike Caroleo

    Thanks Alexandra, and sorry if it seemed like my comment was directed at you! It was meant for Box Support. You would think that it would be in their best interest to post solutions to problems like this so they can save time problem-solving in the future.

    For whoever stumbles across this post in the future, I eventually solved this on my own by clearing my cache of cookies, which then led to the QR code populating.

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