Incorrect storage usage size...

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• February 10, 2023 03:43

I previously reported incorrect folder file count and total storage size.  It was corrected for a few days, but now it's off again.  This time it's reporting a few more GB than it's actually taking up.  And I have not uploaded anything since I reported the problem a week ago.

Is there a way that we can initiate a storage usage re-count from the user end?

Thanks.

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  Aira

  • February 13, 2023 03:09

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

  Thanks!

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