No access to Authenticator App

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Brian Erichsen

• February 10, 2023 20:59

Hi,

I never activated 2FA, but BOX askes for a six digit authentification code. (I never even activated / verified my mail)

How can I deactivate 2FA or change it to a phone code, if I can't access this account?

Thank you,

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• 

  Aira

  • February 13, 2023 10:01

  Hi there, 

  Welcome to the Box Community! 

   I have created ticket for you since this issue needs personal information. Kindly check your email for updates. 

  Thanks!

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