Inaccurate Storage

Answered

Follow

New post

Box User

• February 12, 2023 19:13

My storage used is less than what Box indicates is being used. 

0

• 

  Box User

  • February 13, 2023 03:09

  Storage Usage Or File Count In My Account Is Incorrect

  0

  Comment actions Permalink
• 

  AJ

  • February 13, 2023 05:14

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

  0

  Comment actions Permalink
• 

  zagi988

  • February 13, 2023 21:03

  And how can I contact support to fix this issue for me?

  0

  Comment actions Permalink

Please sign in to leave a comment.