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Pamela Lafferty

• February 14, 2023 16:23

Have not received a new file since December 2022?  Cache has been cleared multiple times in an attempt to enable this to happen.  Why are we not receiving new files to download?

many thanks, 

Pamela

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  AJ

  • February 14, 2023 23:15

  Hi Pamela,

  Welcome to the Box Community! I’m happy to help.

  I looked up your Box account and is correctly receiving emails from our email server.

  Are you suppose to receive an email invitation to collaborate to a folder? Have you checked with the collaborator if the invitation was sent to the correct email?

  If you are not able to receive messages from Box please check your company's mail server or firewall.

  Please take a look at this help article:

  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

  Best,

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  Pamela Lafferty

  • February 15, 2023 13:52

  Would you please let me know to which email address these are being sent - as neither my colleague nor myself are receiving any emails from box.  Many thanks, Pamela

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