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  • AJ

    Hi Pamela,

    Welcome to the Box Community! I’m happy to help.

    I looked up your Box account and is correctly receiving emails from our email server.

    Are you suppose to receive an email invitation to collaborate to a folder? Have you checked with the collaborator if the invitation was sent to the correct email?

    If you are not able to receive messages from Box please check your company's mail server or firewall.

    Please take a look at this help article:

    https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    Best,

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