Unable to Access Files that I had Access to in the past

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Julieta Grinffiel

• February 14, 2023 20:02

I have a Box login through my affiliation with American Immigration Lawyers Association (AILA). After requiring two-step verification to be added, I am not longer able to access the files that I were shared with me. I currently do have two-step verification.

The last time I tried to access a box document (https://app.box.com/file/1140332561686), I received a message saying "Oops! We can't seem to find the page you're looking for." This problem began occurring after December 2022 and I have two folders that I need access to. Please create a ticket so this can be resolved.

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  Aira

  • February 16, 2023 08:40

  Hi there, 

  Welcome to the Box Community! 

  I would suggest to directly communicate with the owner of the file. Please have them check the shared settings. 

  Thanks!

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