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Showing I'm Using 10.4 GB of 25.0 GB (But there are no files)

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Box User
  • Edited

Hello,

It's showing I'm using all this space but there are currently no files stored in my account. Not even the trash bin. I've been noticing the storage space taken up a lot higher than it should be, so I tried deleting all of my files to see if this would reset to the correct storage space, but it has not. Should be 25 GB available. Not sure what's going on, but will reupload everything once this gets straightened out.

Thank you for your help!

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  • AJ

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Nuttapat

    Hello i need thai support

     

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  • Box User

    That worked! Thanks for helping me, AJ! You're the best!  😁

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