2FA removed for free accounts?

I've used Box since 2016 for personal document backup. Nothing too crazy, less than 100MB of data no one but me cares about. Today I tried to change 2FA from SMS to Authenticator app, since Authenticator gives greater security. However, the site said I could only use 1 form of 2FA, so I had to remove SMS. I did that, and now I cannot set up anything between SMS, Authenticator, or email. Authenticator never gives a QR code, and SMS/email say I have entered an invalid phone number or email, respectively.

Has Box removed 2FA from free accounts in the past 7 years, and I no longer have access to 2FA at all without a paid membership?

February 15, 2023 19:19

Hi Robert,

Welcome to the Box Community! I'm happy to help.

This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Please check your email for details and updates. Thanks for your patience!

Best,

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