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2 comments

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  • Aira

    Hi there,

    Welcome to the Box Community! 

    I would like you to please manually reset Box Drive. See steps below: 

    • In rare instances Box Drive fails to launch. Manually resetting Box Drive can often resolve this.

      Note

      The procedure to manually reset Box Drive on a Mac is different depending on if you are running Box Drive in File Provider Extension (FPE) mode or in kernel-based mode. See Modes of operation in Mac for details.

      To manually reset Box Drive on a Mac (File Provider Extension mode)

      1. Quit Box Drive if it's currently running.
      2. Open a Terminal window and run the following command: 
        fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

        This command will:

        • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

          Note

          If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

        • Exclude from the above archive files that are “up-to-date” or synced on Box
        • Re-create the parent hierarchy of the archived files
      3. Restart Box Drive and follow the prompt to log back in.

      To manually reset Box Drive on a Mac (kernel-based mode)

      1. Quit Box Drive if it's currently running.
      2. Navigate to your ~/Library folder: In Finder, click the Go menu, press and hold the Alt (Option) key, and then click Library.
      3. See if any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been synced (not uploaded to Box). If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop) before proceeding with the steps below, which will delete these files.
      4. Open a Terminal window and run the following command: 
        defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

        This command will delete Box Drive preferences and application data

      5. Restart Box Drive and follow the prompt to log back in.

      Once you restart Box Drive, you can review any archived unsynced files (File Provider Extension mode) or unsynced files you moved elsewhere (kernel-based mode) and either upload them manually or delete them to free up hard drive space.

       

      Thanks!

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  • Nigel Philip

    Tried this and Box still comes up with the same error!!

    Any more ideas to HELP!!!

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