Sign In using Google and creating a password to access a secure document

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Heather Giese

• February 15, 2023 16:26

When I signed up for Box, I used sign in using Google.  A document that is being shared with me requires a secure password.  I found that it looks like I do not have a password on the account.  When I click "create a password," I always get an error message.  I am unable to access the document until I have a secure password, and nothing I do (even using my Google password) allows me to change or create a password.  Any help would be greatly appreciated. 

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  Aira

  • February 19, 2023 23:53

  Hello there, 

  Welcome to the Box Community!

  Please try to request for a password using Box. You may use the link below: 

  https://account.box.com/login/reset?redirect_url=%2F

  Please let me know how it goes. 

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