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Issue with iOS and iPadOS integration with Files.app

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Jacobo Cota

I have the same account configured in my ipad and iphone.

In the files.app i can browse, add, and delete files from varios online storage services (included box), but in the recently deleted section appear a folder from box, with one name in my iphone and another name in my ipad.

When I open that folder, it opens my files on my box account, like a shortcut.

I don’t know if it’s a folder.app bug or a box issue.

I can’t delete that folder either. If i look for it in the trash bin through the Box webpage it doesn’t appear, it only does on my Files apps.

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2 comments

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  • Aira

    Hi there,

    Welcome to the Box Community!

    For me to check, may I please have the screenshot of what are you referring to? Also, you may reach out to the third party application support. 

    Thanks!

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  • Jacobo Cota

    How can I post images?
    On a desktop web browser?
    On my phone I can’t.

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