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3 comments

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  • Rika Lee

    Since I cannot disclose necessary information to issue the case in here, would you let me know the email address I can contact to?

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  • Lars Skinhøj

    Hi Rika - I have a similar question with deleted folders and files I put up last week - but no answer... Seems the support-team is missing!! - and no e-mail address anywhere...

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  • AJ

    Hi Rika,

    Welcome to the Box Community! I'm happy to help.

    It looks like you have an issue with the collaborated folder in which you want this transferred or change ownership.

    I suggest that you contact the owner of this folder and have him follow the steps in this article: https://support.box.com/hc/en-us/articles/360044196273-Managing-Collaborators#transferfolderowner 

    A few important reminders before performing the steps in this article:

    • Files and folders owned by the user are inaccessible while they are being transferred. This means that during the move, any shared content owned by the user is inaccessible to all collaborators, thus we recommend performing the transfer after business hours.
    • The process of transferring content can take some time to complete, depending on the amount of content your user owns. The more content you own, the longer it may take to complete. 
    • Box does not perform transfers as one single action.  Instead, Box chunks a transfer into smaller pieces and then schedules each piece of work separately. As a result, portions of the folder tree display gradually at the destination, until the entire transfer completes. If the current owner has a large amount of content to transfer, we recommend performing the transfer after business hours.

    Best,

     

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