Storage Problem
Answered
Good day.
We are having some troubles with uploading files in our storage.
Even if our organization has bought big storage, we can't upload new files to our drive and we are always asked to delete previous files.
How can we resolve this?
Thanks in advance.
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Hi Miss Chel,
Welcome to the Box Community! I'm happy to help.
I looked up your Box account storage space and you have enough space to upload. It looks like you are trying to upload files to a shared folder.
It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit. Please contact the owner of these folders you are trying to upload to.
Best,
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Hi Binary Creed,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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