No space but there are no files in my box drive

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S M

• February 22, 2023 15:23

PLease help, I get the reminder that I have no space but I have no files in my drive right now. This has happened several times and is really annoying. Can you fix it on your side please?

Thanks!

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• 

  Aira

  • February 23, 2023 00:28

  Hi there, 

  Welcome to the Box Community!

  I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Thanks!

   

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