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change primary email

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Michael O'Neal

Hi! I need to change my primary email address to a new domain and delete an old account associated with that email. Please create a support ticket and have someone contact me.  Thanks!

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    To change your email address, you need to add the new email address as a secondary email first. To do that, kindly follow the step below: 

    To add an email address:

    1. Click Add More Emails.
    2. Enter a valid email address.
    3. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.

     

    Thanks!

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  • Michael O'Neal

    This does not work. It says the email is associated with another account. I tried to delete that account but it still won't work.

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