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Content of PDF disappears when opening after transfer into BOX

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Jen Heffley

This used to not be a problem, but now we are having an issue of content on statements downloaded from a particular bank not appearing once opened after loading to BOX.  What may be causing this? Have tried different combinations of downloading doc vs printing it to a .pdf, but neither is working.  Help!

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    For me to check, may I please have the following: 

    • Screen recording of your workflow
    • What Box app are you using?
    • Does it show any error message?

    Looking forward in assisting you. 

     

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  • Reinold Tracy

    I see that this question is noted as "Answered", but there is no answer posted.  I am running into this same issue.  If I save the pdf to my Desktop, there is not a problem.  But when it is added to Box, I can literally see the entered text disappear in less than one second.

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  • Michael Reed

    I have a similar issue with a W9 form; I can see the text in the Box preview but when I download and open in Acrobat the text I entered has disappeared. This is recent as I sent my W9 without issue a month ago.

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