Ticket Severity

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Ludovico Esposito

• February 23, 2023 11:46

Hi, could you please tell me how to get the incident's severity once a new ticket is submitted?

I need please this info for a client stuck with Box.

With Kind Regards,

Ludovico Esposito

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• 

  Rona

  • February 23, 2023 22:10
  • Edited

  Hi Ludovico, 

  Welcome to Box Community!

  We're treating support tickets with urgency as we understand that each end users require an immediate action to their respective concern and issue. And using their own discretion he/she could assign a priority in his/her ticket as the end user decides to create one. 

  To find out how, please head over to this link. 

  Meanwhile for follow-up the requester should  use his/her existing ticket. 

  Thanks for posting!

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