Editor Can't Upload Files

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Melissa Hookway

• February 23, 2023 12:01

Hello,

 

I have been given Editor status to certain files, however, it doesn't allow me to upload any other documents to the folder, or remove ones that are there. Please can someone assist as it has been ongoing for several months now and various people have tried to intervene to no avail. 

Thank you.

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  Aira

  • February 24, 2023 02:51

  Hi there, 

  Welcome to the Box Community!

  As per checking, there are no files on the account. I would suggest to contact the owner of the file and have them check if they have successfully added you as a collaborator. 

  Thanks!

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  Melissa Hookway

  • February 24, 2023 13:56

  I have checked with them several times and they have definitely added me successfully as an editor. For some reason it won't sync with my Box account so the error is with my account. Everyone else who they work with doesn't seem to have this problem and it's something that is happening whenever someone adds me (5 people have tried now). 

  Please can you advise as it's hindering my ability to work. 

  Thank you

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