Can't update

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Christen Brownlee

• February 23, 2023 16:09

Hello, I am receiving an error message saying that Box can't update, and that I need to open a support case with Box. I have searched around the Box website, and I can't even figure out how to open a support case. Please help.

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• 

  Aira

  • February 26, 2023 23:04

  Hi there, 

  Welcome to the Box Community! 

  If you're referring to Box Drive, I would suggest to check this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  For your type of account, we can only provide support via this forum. 

  Thanks!

   

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