Can't Update credit card info

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Tim Oliver

• February 24, 2023 09:18

I get the same message when renewing my credit card info -There was an error processing your request.

We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

 

 

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  Rona

  • February 27, 2023 18:22
  • Edited

  Hi Tim, 

  Welcome to Box Community! 

  In order to update your credit card information kindly contact our dedicated team by opening a support case with our Billing Team. 

  Thanks for posting! 

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