Number of files remaning to be syncedkeeps increasing

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Roe Jin Poh

• February 24, 2023 16:25
• Edited

It has been saying "syncing" for a couple of days now, and it's gone from 25K files to 34K files remaining (and climbing)

Also i've unsynced one of the folders thru the website, but the corresponding folder on my desktop is still showing a blue check mark.

Is there a fix for this?

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• 

  Rona

  • February 24, 2023 22:36
  • Edited

  Hi there, 

  Welcome to Box Community! 

  Please restart Box Sync by logging out of it then quit. Right after this, re-launch Box Sync and login. 

  Note: Logging off of Box Sync will permanently wipe out your unsynced folders. Make sure you've copied your unsynced folders into your local folder before you logout. 

  Hope it helps! Let us know how it goes. 

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