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Change email address with individual account

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Andrew Pashman

I do not see how it is possible to change the default email address with an individual account other than upgrading.   Is this correct?

Thanks to whomever answers this question.

 

 

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  • AJ

    Hi Andrew,

    Welcome to the Box Community! I'm happy to help.

    Are you able to login using your Box credentials through https://app.box.com/login?

    Once you are in the account go to Account Settings> Account> Login and Email Address.

    To add an email address:

    • Click Add more emails.

    • Enter your new email address and click the Save button.

    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png

    To make a secondary address your primary address, click Make Primary button.If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.

    To remove an address, click Remove.

    Best,

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  • Andrew Pashman

    Yes, but each time I attempt this I receive the error message: “Sorry, we couldn’t load box.” We are working to fix the issue and should be back up shortly.

    What a joke.

     

     

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  • Rohan Birbalsingh

    Hi,

    I also have an individual account and once I'm on; https://app.box.com/account I don't any option to add more email addresses. See attached image.

    Is this something I'm missing?

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  • Frank Fux

    I have the same issue.

    Individual account and want to change the email address.

    But it doesn't allow me - always asks for an upgrade.

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