Wrong Usaed Space Calculation

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Fadi ElGendi

• February 28, 2023 23:20

Hi there!

Can you please ran the script that will recount all of the files and how much storage is being used in my accounts, so I should see the correct storage size available in my Box.

Thanks 

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• 

  AJ

  • March 01, 2023 21:22

  Hi Fadi,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

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  Fadi ElGendi

  • March 05, 2023 16:48

  thanks

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