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Files completely disappeared

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Fiona Cundy

HI, 

This is now the second time this has happened to me - all of my files are completely gone. Our non-profit uses Box to share these files and we need them restored as soon as possible.

thank you

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  • AJ

    Hi Fiona,

    Welcome to the Box Community! I'm happy to help.

    Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Account Settings > Trash

    https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them reinvite you to that folder again.

    Box allows you sort and filter items within your trash folder.

    You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.

    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Best,

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