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Sharing documents accross Box Sync users

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    For me to check, may I please have the following: 

    • Could you please confirm if there is an Internet connection on there end?
    • Was the file added successfully?
    • Was there any error message?
    • How are they added the file?

    Looking forward in assisting you.

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