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2 comments

Date Votes
  • Aira

    Hi there, 

    Welcome to the Box Community!

    To change your email address you need to add a secondary email first. To do that, please see below: 

    To add an email address:

    1. Click Add More Emails.
    2. Enter a valid email address.
    3. Click Save.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.

    Thanks!

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  • Samuel Wesson

    When I try this it tells me that I cannot add this email address because it's from an unverified domain.  I'm the only user of my account and I just switched companies so I need to switch my account to my new email address.

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