Box Status

Storage almost full but no files

Answered
Follow
New post
Box User

Can't submit a ticket due to non-paid account and can't use account due to storage reporting almost full but no files anywhere. Need the magic script ran!

1

Comments

2 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to help! 

    Great news! We've ran the script and corrected your file counts. 

    To confirm your current storage count please go to Box.com> Account Settings> Storage Used. 

    Hope it helps! Let us know if you have questions,

    -1
    Comment actions Permalink
  • Oriencio Pereira
    • Edited

    Does it need to all clients say please manualy, wasting hours of produtivity?

    On box support says:

    Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

    THE PROBLEM IS ENTIRELY FULL DRIVE not DISPLAY or else we could continue sync files normally!!!

    1
    Comment actions Permalink

Please sign in to leave a comment.