file preview and download issue

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sophie chen

• 2 years ago

I can't preview or download any document from box drive while my permissions are all correct on my computer.

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  Aira

  • 2 years ago

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have the following: 

  • How are you downloading the file? Can you provide the steps?
  • How big is the file you're trying to download?
  • Does it show any error message?
  • Could provide a screenshot?

  Looking forward in assisting you. 

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  sophie chen

  • 2 years ago

  Hi Aira,

  1. I usually log into the box, choose a file, and press download button.

  2. as you can see in the screen shot, those files are not big at all

  3. there's no any error message. I also tried to use other account to download but there comes up the same problem. But I can download files from other platform. 

  

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