Files not syncing using Box Drive

There seems to be no rhyme or reason to which files this happens to, but some files will have a cloud icon that says "uploading" when hovered over. It never changes from this state, and the right click contextual menu doesn't show for some while others will show "Cannot sync, Ignored item". These are PDFs, Adobe files, and Microsoft Office files, so they don't fall into the known list of ignored items.

When I check the same files on Box.com, most will show up with 0 bytes. I have tried quitting Box as well as restarting my machine. I don't want to log out of Box Drive for fear that these files that exist on my machine but show as 0 bytes online will be lost.

Using OS Ventura 13.2.1 and Box Drive 2.31.64 on MacBook Pro with M2 chip.

This has happened on an M1 chip MacBook as well.

Jeremy Andrus

March 09, 2023 23:07

I will also add that I have already manually reset Box using the Terminal command four times. This fixes the issue (as far as I am aware). However, I cannot continue to operate that way.

Aira

March 16, 2023 08:33

Hi there,

Welcome to the Box Community!

Glad to hear that manual reset fixed the issue. The procedure to manually reset Box Drive on a Mac is different depending on if you are running Box Drive in File Provider Extension (FPE) mode or in kernel-based mode. See Modes of operation in Mac for details. You may want to check this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

Thanks!

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