Box Update keeps failing - multiple updates icons in task bar

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George N. King

• March 10, 2023 17:41

3/10/2023 - A Box Update has been trying to run for several days, I "allow" it to run, but another update icon appears a few minutes or hours later.  I've had as many as 5 Box update icons in my task bar all at one time.

I have a Lenovo ThinkPad W541, running Windows 10 Pro - Version 22H2.

George King - 

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  Aira

  • March 15, 2023 09:21

  Hi there. 

  Welcome to the Box Community!

  To update your Box Drive, please see this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Thanks!

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  George N. King

  • March 15, 2023 21:23

  I followed the instructions, downloaded Box (again), installed (again).  I'm still getting multiple Box Update icons in my task bar.  They don't do anything when I try to open them.

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  George N. King

  • March 18, 2023 15:06

  3/18/23 - Following the 'fix' instructions didn't help.  Still getting multiple Box Update icons on my task bar, nothing happens when I click on one of the Box Update icons.  Also tried uninstalling Box.  Now Box doesn't show up in my Apps list and there is no Box icon in my System Tray - and I'm STILL getting multiple Box Update icons on my task bar.  Nothing happens when I click on one of the Box Update icons.

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