Collaborator not getting verification email

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Caycie DeGraaf

• March 15, 2023 16:35

Hi - I have added a collaborator to a folder, but they are not receiving the email invitation. They have already checked their spam folder as well. Please advise the next steps here - thank you in advance.

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  AJ

  • March 15, 2023 22:09

  Hi Caycie,

  Welcome to the Box Community! I’m happy to help.

  I suggest that this user contact us with the email in question for us to check the email from our bounced email list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server.

  Also, you may need to loop in your IT department to assist you; please take a look at this help article:

  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

  https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications

  Best,

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