Cannot configure 2FA

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Gerrieke Druijff-van de Woestijne

• March 16, 2023 11:41

I wanted to change from SMS 2FA to a authenticator app, and had to first remove my SMS 2FA to be able to do so.

Then, two problems arose:

- When trying to activate the 2FA with an app, it will keep 'generating' the QR code, but never show one, so I cannot add it (I tried different browsers already)

- When trying to activate the 2FA with sms (like I had before) it keeps saying that my phone number is not valid, whereas I am sure it is correct (I tried with / without country code, etc)

The result is that I now cannot configure 2FA. Can you please fix this asap?

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  Rona

  • March 16, 2023 21:59

  Hi there, 

  Welcome to Box Community and glad to help! 

  I opened a ticket in regards to your 2FA issue. Our Product Support team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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