Missing Team Folder

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Angela Clemons

• March 16, 2023 17:07

Hello,

I am missing our team folder when I log into Box.  The entire folder(Trinity Health) is missing.

This is an urgent matter, please assist. 

Clearsense Box

Thank you

Angela

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• 

  Rona

  • March 16, 2023 21:12
  • Edited

  Hi Angela, 

  Welcome to Box Community and I'm here to help! 

  Here's the things that you can check to locate your missing folder: 

  • Identify the owner of this folder. If this is a collaborated folder, you may contact the folder owner. 
  • Is this folder missing in box.com or in your local Box folder? If it's the latter, try logging in to box.com and navigate to the folder. 
  • However, if this is your owned folder kindly check your trash. 

  Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

  Hope it helps! Let us know if you need further assistance. 

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