storage

Answered

Follow

New post

渕上綺花

• March 17, 2023 01:46

My calculation of used storage is incorrect.

Can you please run your script to remedy this?

0

• 

  AJ

  • March 17, 2023 12:43

  Hi 渕上綺花,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

  Best,

  0

  Comment actions Permalink

Please sign in to leave a comment.