Locked Out of my account due to MFA

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Vince

• March 18, 2023 23:45

I changed phone numbers and no longer have access to my old phone. I need critical information in my box account. How can I update my phone number so I can get into my account? Thank you.

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  France

  • March 20, 2023 20:35

  Hi Vince, 

  Welcome to the Box Community, I'm happy to help!

  I opened a new case for our Product Support team to provide further assistance on this. Someone will get in touch and please lookout for their email. 

  Stay well and thanks for posting!

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