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Box Drive has failed to update to version 2.31.64

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Trent Baker

Box Drive fails to update on a Windows machine and proceeds to work but routinely asks for update upon each new restart.  Is Version 2.31.64 functioning?

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

    1. To install the update, in your system tray, click the Box icon to display the search menu, or use the keyboard shortcut Ctrl + Alt + Shift + B.
    2. From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

    Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. This auto-update feature becomes available with the release of Box Drive v2.4 is released.

    Thanks! 

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  • Box User

    Every time I start my computer, Box drive says there is an update.  I follow the instructions to install said update and it fails every time and asks me to send a log (which I have done repeatedly).  Box drive still functions, but it won't update. The above solution does not fix the issue.

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