PDFs created with indesign showing as zero bytes for other users

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  • France

    Hi Mark, 

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

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