Invalid Login Credentials for Salesforce AppExchange App

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  • France

    Hi Jack, 

    Welcome to the Box Community!
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. You should be receiving an email confirmation shortly. 

    Please come back and let us know how things go with support!
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  • Mergim Gjonbalaj

    Hi Box, 

    I would love to know if you found an answer to this. This is happening to quite a few of our users. They have to make it a point to go to every day instead of just going into salesforce. If they don't go to and sign in they get the invalid login credentials error even though their credentials are correct. 

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