Invalid Login Credentials for Salesforce AppExchange App

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Jack

• December 14, 2020 22:11

We have the Box.com Salesforce AppExchange app installed.

If already signed into Box, everything comes up fine within the Box visualforce page. 

However if not signed in, it is not possible to sign in from the visualforce page, an "Invalid Login Credentials" error is thrown.

What is the cause for this?

Thanks

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• 

  France

  • December 15, 2020 19:35
  • Edited

  Hi Jack, 

  Welcome to the Box Community!
   
  This would be something our Box Support team would like to investigate with you and may require specific account information. 
   
  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. You should be receiving an email confirmation shortly. 

  Please come back and let us know how things go with support!

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  Mergim Gjonbalaj

  • April 16, 2021 15:25

  Hi Box, 

  I would love to know if you found an answer to this. This is happening to quite a few of our users. They have to make it a point to go to box.com every day instead of just going into salesforce. If they don't go to box.com and sign in they get the invalid login credentials error even though their credentials are correct. 

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